SERVICE

TTS supports its projects for the lifetime of the facility. Our toilet seats are robust and easily maintained, but they do need service. Luckily, the maintenance is infrequent, and key wear parts can be easily stocked onsite for replacement. We provide expert advice, spare parts in a timely fashion, and maintenance support M-F 9a-5p.  

Repair

For non-urgent needs please contact Tavish at tavish@toilettech.com with your support inquiry. Please include a description of the issue, what you have tried, photos/videos, and contact information. We will respond by the next business day. On rare occasions where remote support doesn’t solve the problem, we can plan a trip to your site.

Spare Parts

TTS has a warehouse of spare parts at our headquarters in Seattle, WA, USA. Staff are available to help you fix any problems.

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Warranty

  • Behind the Wall (BTW) toilet seat: 1 year

  • Building materials for Poobah, Grand Poobah, Wishbone John, and Wilderness structures: 5 years

  • Pan Abode: 10 years limited

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